Got a question, a product issue, or something that just needs sorting out? We've put together this guide to help you raise a query the right way, so it gets picked up quickly and resolved without back and forth.
What counts as a query?
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A general question about a product, an order, or how something works.
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A service request, meaning your product isn't working right and needs repair.
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A warranty claim, same as above but tied to your product's warranty coverage.
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A status check, when you've already raised something and want an update.
Each of these is handled a little differently, so the first step is figuring out which one you actually have.
Not sure which one you need?
Just bought a product? Register it for warranty. Something's wrong with a registered product? Raise a service request. Already raised a request and want an update? Track it. Have a quick question? WhatsApp or call our customer care number. Still not getting the help you need, or want to escalate? Email us.
What should I have ready before I reach out?
Before you raise any query, it helps to have a few things on hand. This speeds things up no matter which channel you use.
INVOICE: This is your proof of purchase. It confirms your purchase date, which our team checks against the warranty period. Download it from Purchase site, then My Orders, then select the product, then download the invoice.
ORDER ID / INVOICE NUMBER: Found on the same invoice or order confirmation. Required for both service requests and warranty registration.
PRODUCT DETAILS: Exact model and colour (for example, "Crown Jet Black"). Check the product box or your invoice if you're not sure, since it needs to match precisely.
Having these ready before you start significantly speeds up the process and helps our team assist you more efficiently.
How do I reach Goboult customer support directly?
Call (IVR): +91 9667879464. Best for quick questions or urgent issues. Monday to Saturday, 10 AM to 6 PM.
WhatsApp: +91 9289803880, send "Hi" to start. Best for chat based support and sharing photos or videos of an issue. Monday to Saturday, 10 AM to 6 PM.
Email: support@goboult.co.in. Best for detailed queries or escalations. Available anytime, we reply within 1 business day.
How do I raise a service request or claim my warranty?
Step 1: Go to goboult.co.in/pages/raise service request, or from the homepage open Support and Warranty, then Customer Support.
Step 2: Fill out the "Help Us Make Things Right" form. It'll ask for your contact details, product category and name, order ID, invoice number, purchase date, pickup address, a description of the issue, and your invoice upload.
Requests with an invalid or missing invoice can't be processed, so make sure it's attached before submitting. Double check that Contact Details, Product Name, Order Id, Invoice Number, and Purchased Date are all correct, since incorrect details can delay or invalidate your request.
Step 3: Click Submit. You'll immediately get a Ticket Number and AWB Number on screen and by email. Save both, you'll need them to track your request.
Step 4: Our courier partner reaches out within 24 to 48 hours to arrange pickup. Keep your invoice handy, pack the product securely, and be available at the address you gave so pickup happens on the first attempt.
Step 5: Track your product any time using your AWB number at ekartlogistics.com.
Step 6: Once it reaches our facility, inspection and servicing takes 48 to 72 working hours, and return delivery takes another 4 to 5 working days depending on your location.
Customers with a valid warranty get complimentary pickup as part of this process, so the only thing this costs you is a bit of patience while it's in transit.
How do I register a new product for warranty?
If you've just made a purchase, this is your first step, and it takes about two minutes.
Step 1: Go to goboult.co.in/pages/warranty form, or scan the QR code on your product box.
Step 2: Select your product category, then fill in your email, name, mobile number, product model and colour, where you purchased it, and your date of purchase (DD/MM/YYYY).
The date field auto fills with today's date when the form loads. Remember to change it to your actual purchase date, since this is the field most people forget to update. Can't find your exact model or colour? Don't guess, contact Customer Support so your warranty is recorded correctly.
Step 3: Click Submit. Your warranty is now active, 1 year for most categories, 3 months for our Wired range, and a confirmation lands in your inbox. Keep it for your records.
How do I check the status of a query I've already raised?
Go to goboult.co.in/pages/track your service request warranty claim and enter your Ticket ID or AWB number. Your status will show on screen right away.
Need More Help?
Raise a Service Request: goboult.co.in/pages/raise service request Register for Warranty: goboult.co.in/pages/warranty form Track a Service Request: goboult.co.in/pages/track your service request warranty claim WhatsApp: +91 9289803880, send "Hi" to start Email: support@goboult.co.in
