GoBoult

1. Information We Collect

We collect only the information necessary to provide and improve the GoBoult app experience.

1.1 Account Information

When you create or log into your GoBoult account, we may collect:

• Mobile phone number
• Email address (if used for login)
• OTP verification details for authentication

This information is used only for account creation, login authentication, account recovery, and securing your account.

1.2 Device Connection Information

When you connect a GoBoult TWS or supported device through the app, we may collect:

• Connected GoBoult device model
• Device identifier or firmware version
• App version
• Bluetooth connection status
• Device pairing information

This information helps us: enable device pairing and management, provide firmware updates, improve compatibility and performance, and troubleshoot connection issues.

1.3 Device & Technical Information

To ensure proper functioning of the app, we may collect limited technical information such as:

• Mobile device model
• Operating system version
• App crash logs
• Basic diagnostic information
• IP address for network communication

This information is used only for app stability, security, and performance improvements.

2. Permissions Used by the App

The GoBoult app may request the following permissions depending on your device and operating system:

2.1 Bluetooth Permission

Required to discover, pair, and communicate with GoBoult TWS and supported devices.

2.2 Nearby Devices / Location Permission

Certain Android versions require location or nearby device permissions for Bluetooth scanning and device discovery. We do not use your location to track your movement or store precise location history.

2.3 Internet / Network Access

Required for: account login and authentication, firmware updates, device synchronization, and loading product and support content.

2.4 Storage Permission (Optional)

May be used for: caching app data, downloading firmware files, and saving temporary app content. The app does not access personal files unless required for a specific feature initiated by you.

2.5 Notification Permission (Optional)

Used to send important app-related notifications such as firmware update availability, device connection status, and important service announcements.

3. How We Use Your Information

We use collected information only for legitimate business and operational purposes, including:

• Providing account login and authentication
• Connecting and managing GoBoult devices
• Delivering firmware and software updates
• Improving app functionality and device compatibility
• Diagnosing technical issues and preventing misuse
• Responding to customer support requests
• Ensuring platform security and reliability

We do not use your personal data for unrelated advertising purposes.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share limited information only in the following situations:

4.1 Service Providers

We may work with trusted service providers who help us operate the app, such as cloud hosting providers, authentication service providers, and analytics or crash reporting services. These providers are required to protect your information and use it only for authorized purposes.

4.2 Legal Requirements

We may disclose information if required by applicable law, regulation, legal process, or government request.

5. Data Storage and Security

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, misuse, alteration, or loss. Security measures may include: encrypted communication (HTTPS/SSL), access controls, secure cloud infrastructure, and restricted internal access to user data. While we strive to protect your information, no digital platform can guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to: maintain your account, provide app functionality, comply with legal obligations, and resolve disputes and enforce agreements. If you delete your account, we will delete or anonymize associated personal data within a reasonable period unless retention is legally required.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account and data
• Withdraw consent where applicable
• Request information about how your data is used

To exercise these rights, contact us using the details provided below.

8. Third-Party Services

The GoBoult app may use third-party services for analytics, authentication, notifications, crash reporting, or cloud functionality. Such third-party providers process information according to their own privacy policies and applicable laws. We ensure reasonable measures are taken to work only with trusted providers.

9. Children’s Privacy

The GoBoult app is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without appropriate consent, we will take steps to delete such information.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect: changes in legal requirements, new app features or services, or improvements to privacy practices. Updated versions will be posted within the app or on official GoBoult platforms with the revised effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact:

12. Summary of Our Privacy Approach